Worst customer experience and ethics ever!!

Vodacom is a disgrace of a company to be with its been almost 3 weeks since I have paid to terminate my contract and to this day nothing has happen. Today was the limit from the manager Dinesh who does not even ask questions but fast to say that they can't help and rude then finally getting to see a consultant so eventually push of the edge Primrose was the most rude abrupt and worst customer service agent I have ever dealt with speak over the customer and raises her voice doesn't let me explain and then cuts me off to take a private call like Really!!!! 🤬She then called the call center and shouted at the agent over the phone telling him how frustrated she was at my issue. I was shocked and when I or the agent asked to speak to each other she refused after a whule gave me the phone and called her colleague while I'm there and said let the customer deal with it. I was promised a call from the cancelation department in 30min but to no suprise hours later and nothing I'm really thinking about going down a legal route as they still expect me to pay for the contract cos they have not canceled I have been to 3 stores and multiple calls to a useless call center I will never take anything with a company like this again who have no ethics and respect for customers Vodacom you can expect a call from a lawyer as u have costed me my time money and embarrassment being treated like that today in front of people ABSOLUTELY PATHETIC CUSTOMER SERVICE!!