Worst customer experience

I received the worst service from Vodacom this past week.

First I went to the Kollonade store to do an upgrade and I was told if I did the upgrade in the store, I would be charged R599, where if I did the upgrade online, I would be charged R534.

When I spoke to the Call Center agent, I was told that it would still cost me R599 to upgrade. That made me very upset, because had I known that, I would have had my phone already. So on Monday I proceeded with the upgrade with the agent. I repeated told the agent that I needed the phone by Friday. Today, Thursday, when I phoned to follow up, my application was not even submitted and the new agent didn't know why. I asked that my application be canceled immediately as this was the worst upgrade experience I ever had.

After reading all the reviews on Vodacom's Facebook add, it seems that this kind of service is the norm with Vodacom. It's so sad that we have to deal with such companies. The worst is, after complaining, you don't even receive a call or an apology and that's because Vodacom couldn't care less.