WORST CUSTOMER EXPERIENCE

Worst service I've received in a very very very long time. I've been attempting get myself added as a third party to receive an upgrade on my contract for more than a week. A contract I've been the user of for about 7 years and is the only one who's got access to the Vodacom profile that made the upgrade request. I've been to 2 stores to sort out the problem and all I received was a number to phone, a number which I phoned on numerous occasions but only rings and received no answer. Terrible customer experience. Would recommend using Telkom, or Rain or anything else.