Worst Customer Care - Vodacom.

I have never experienced bad service like this.

I ordered a tablet from Vodacom online on the 8th, explained to the lady assisting me that I need it delivered to my work address as I won’t be home. She took my home address. On Monday the 14th I received a message that RAM is on their way to my house. I called them and Vodacom explaining again that I needed it delivered at my work.

RAM confirmed they needed authorization from Vodacom to change the address that was wrong from the start due to Vodacom. Vodacom confirmed they gave RAM authorization. The original lady who took my order was going to call me back, but I’m still waiting for her call.

Today, I called Vodacom just to ask when I’ll receive my order. Melissa answered and firstly said they are out of stock. After I explained my story to her she said “well, you need to contact RAM” and gave me their number. When I asked her, whose customer I am, she just said contact RAM.

Spoke to RAM, they are still waiting authorization from Vodacom to change the address. RAM has been very supportive and friendly throughout this whole experience. So after that I called Vodacom again, The lady told me she will get the lady I ordered from to call me back….So now I wait.

NO Solution NO Customer service

Why I’m I still with Vodacom?