Worst Customer Care Service Ever Experienced, Technical Faults on Network

<p>On 09.02.2016 I have not been able to make calls, with an automated voice response stating that I have reached my call limit. On checking, I have more than sufficient airtime and data.</p> <p> </p> <p>I contacted customer care on 111. The line was picked up, but the consultant was having a private conversation with what I assume is a colleague. Evenbntually, he directed his attention to me and answered very poorly.</p> <p> </p> <p>After explaining the situation,, he asks me "why is it doing this?"</p> <p> </p> <p>He then tells me to swich off the data function and if that doesn't work, I must phone back, but I won't be able to speak to him again because their system doesn't permit that. I would name and shame, but he failed to provide a name.</p> <p> </p> <p>VODACOM, listen to the audio recording and tell me if this is what VodaCom customers must endure...</p> <p> </p> <p>Now phone me and fix the problem! First it was data a few weeks ago, now airtime. I expect better, and I have NO problem taking the matter further.</p> <p> </p> <p>I will now make every effort to discourage clients from using VodaCom, and I will defintely be taking this to every available social media platform - perhaps a #vodacommustfall campaign will get the SP to actually address the ssues and ups**** their staff who are not capable of the most basic support or customer engagement.</p> <p> </p> <p>VodaCom, your opportunity to resolve this expires at 1pm on 02.09.2016 - If not satisfactoerily addressed and remedied, I will proceed to publish this incident (which is one of many I have experienced) on social media platforms and ensure this incident goes viral - I will encourage others to express their poor experiences in the same manner and make sure that this SP becomes aware of its errors through mass consumer complaints.</p> <p> </p> <p>I expected more from VodaCom, a mistake I will not make again.</p>