WORST CUSTOMER CARE SERVICE EVER

I sent in my laptop Honor X16 for a dead battery 25 Feb 2026. I received it about 4 days later back with few issues. My files were deleted completely, the lcd LIC was depressed inwards from outside with horrible scratches. I refused to accept it, second job card was created and nobody takes accountability. Nobody knows what to do, can provide a solution or even care about me as a client. I have been a client for 25+ years. Same laptop is under warranty and it was about 6 months into contract.

Who the hell must help me now?