Worst Customer Care in the World!!

I have tried to speak to someone to assist me with my query now since 14 March 2016. It is now 6 May 2016 and still not resolved. I found out today that Vodacom does not even handle their own call centre … it is outsourced to people who don’t want to take ownership of any issue…just refer to this department and that department, sorry sir I can’t assist and accounts don’t have phones they work with emails only… - Spoke to consultant on 14 or 15 March 2016 - I called and requested a quote to settle my handset instalment - I asked the consultant what will be debited from my account end March and does this include all outstanding amounts for the handset? - Consultant confirmed this quote is for all outstanding amount and then the normal contract fee of R528 or something plus any additional data charges will be debited from end March - I sent the proof of payment to *** on 15 March 2016 and received a reference number “EC-04TR-191ZLC” - 30 March 2016 spoke to Emmannual who said he will listen to the call to confirm and get back to me. - He has not come back to me at all - I called on 4 May 2016 to follow up as my Vodacom statement now confirmed I will be debited over R3000 end of May. This premium includes an amount of more than R2300 for the handset instalment…………………….this should be cancelled…….this should be R528 plus data charges - I received another reference number: S3-GUG2I-IEZSF - Sello confirmed at the cancellations department the accounts department need 48hrs as this is their turn-around time - Today, 06 May 2016, I called at least 15 different times, held on for an average of 15minutes per call before anyone could speak to me and have still not been able to confirm whether my account will be debited for an absurd amount at the end of this month…. No one can give a straight answer. No has a phone number to call...I mean a cell phone company does not have phones to speak to customers to No one is willing to help Your customer service is up to… it is simple..... I want all handset installments to be cancelled as this is what was confirmed to me I want my debit order from 1 June to be only the normal contract fee plus any data used I want someone to call me when this has been done and send me written proof If my debit order is anything else, I will reverse the amount until it has been fixed.