Worst customer care experience ever

<p>Walk in to Somerset Vodacom Customer Care centre on the 1 August 2016 with a simple request, please move my debit order date from the last date of the month to the next debit order date. Taking into account that my last debit order just went through as always without problems.</p> <p>No problem they said the next date would be around the 6 of every month. With strict instruction that this should only happen for my next payment and not 6 days later I agreed.</p> <p>The debit order went through on the 8 August 8 days since my last debit order went through. I reversed that debit order promptly because that was definitely not my agreement and was a double deduction according to me.</p> <p>And here the problems starts with two walk in centre visits and 3 phone calls later all cut off with no call backs from Vodacom I’m still seen as in arears and the only solution for me is to rather pay cash monthly since none of the Vodacom agents I dealt with could solve my problem.</p>