TM
Thoriso M
1 reviews | Active since Nov 2021
25 Feb 2025, 10:34
Worst customer care EVER
ZERO STARS!!! Vodacom will drive you crazy with their absolutely appalling customer service. THEY DO NOT CARE ABOUT CLIENTS AT ALL. The people working there have NO pride in their work. I have been without fibre for over a month. I app**** for a relocation on 17 Jan & it honestly feels like I have achieved nothing at all despite consistent calls. Every time you call the fibre call centre it is like you are starting from scratch. They have a 'system' they check but clearly no one knows how to use it. Also, special shout out to Lindiwe Dlamini who they keep telling me they are 'escalating' to who has done absolutely NOTHING to help me. It's like walking down a dead end every time.
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Replies (1)Vodacom's replyOfficial
25 Feb 2025, 14:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Feb 2025, 14:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
