Worst Customer Care Ever !!

<p>I have upgraded my contract arround March 2016. The Promo Vodacom had on offer was the Samsung S7 Edge on a Smart S Subscription with 2GB Data free for the first 3 Months. This was not received from Vodacom, after numerous calls eventually Vodacom blocked me from calling the Customer Care 082 111 number due to i have reached my limits of calls to the customer care line. Eventually in June 2016 i started receiving my 2 GB for June and July, however my July Invoice H2-D5AC dated 01/07/2016 has a total charge of R436.84. Vodacom has now charged me for the Promotional data offered free to me on my upgrade.</p> <p>Vodacom how do you charge for a Promotion ? as the invoice states Prmotional My Gig.</p> <p>You have blamed the first issue upon my upgrade on your new system, then you have blocked my line due to your new system debiting some other account. Oh yes Vodacom you also charged me for your mistake and that is to unlock processing fee. Now what system do you blame for charging your clients on Free Promotional packages.</p> <p>Ref No 1- ********** 9032 raised 19/07/2016 still no resolution. I had a call with you Customer Care line on 082 111 for just over 50 min and its really a mission to have a simple problem solved, as for your service request to your solutions department clearly there is no solution there.</p> <p>i have spoken to so many people within your organisation as in Nthombi Mbila, Mapule, Thuli (Customer care) Palesa (Accounts Dept) also not forgetting Happy & Nellie in your Solutions Department. So many promises and Call backs yet to receive one with a solution.</p> <p>Dissatisfied Customer</p> <p>Hope to hear from you soon !!!</p>