Worst customer care

I recently attempted to take out a contract with Vodacom and was declined without a reason. I then went on to check my credit rating and it is at the highest rating with only 1 account that has a status of being paid late. I then contacted Vodacom customer care who asked me to hold on while they check my profile. They then asked me to hold on again while they speak to someone from a different department. After approximately 25min the call was eventually picked up by someone who had absolutely no idea of why I called. I then needed to explain the reason for my call again. He started checking and just said it was declined. I asked him for a reason as to why it was declined to which he rep**** that I need to call a different department. He then gave me another number. I called that number only to find out it is the number for TransUnion. When I downloaded my credit rating documents I noticed that Vodacom did request my credit documents but it seems that Vodacom cannot give me a reason for the rejection. This was also the second time I had called Vodacom. The 1st time I spoke to an agent who promised to get back to me and 2 days later she still hasn't. If this is the type of customer care one can expect from Vodacom I would advise people not to take out anything with them.