MN
Melissa N

1 reviews | Active since Aug 2016

12 Sept 2016, 11:03

Worst customer care

<p>My contract was due April 2016. Someone contacted me about a contract and send me a new contract and cellphone. Someone sign for it (dont know who) and delivered it to my shop. I am not at all satisfied with the contract or phone. When i called to send the parcel back they told me they would pick it up within 5 days. But they never came. I called again and again and again. It September now and no one wants to or can help me! Whenever i call customer care now the just hang up on me. I want this sorted out by Friday or I will cancel all my contracts and Vodacom. </p>

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Replies (1)
Vodacom
Vodacom's reply12 Sept 2016, 11:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,