WORST CUSTOMER CALL CENTRE IN THE WORLD

Vodacom are just beyond pathetic in customer care. 16/02 I log into \My Vodacom\" and it tells me my account is in arrears and displays the amount of R0.00. I try to check the balance owing by dialing *111# but no balance is due. So I phone the call centre to try to sort it out and as usual 15 minutes after pressing a hundred numbers the call is answered by an *********** human who has one foot out the door trying to go home, of course she's not to thrilled that she now has to assist me! She tells me that my account has been handed over. I ask her how an account can be handed over with a ZERO balance, she says she'll put me through to someone else, very grudgingly I might add. As usual, on hold for 11 minutes and then get cut off. I then send an email to [Email Removed] and receive three authentication emails to which I respond. 18/02 email from Phindile Chiya telling me to call the accounts department. I do this and speak to Tessan Deninik who tells me to speak to the Pre Legal Department. I ask her to get them to call me, she refuses point blank. So I'm back where I started with no idea what is wrong with my account even though my debit order goes off like clock work. "