1 reviews | Active since Apr 2017

10 Apr 2017, 13:50

Worst contract, worst customer service, data *****ing and headaches

<p>Firstly I have called your store in East Gate about 7 times in the past hour and no one has bothered to answer. I want to do an upgrade but if no one is going to answer should I ever bother upgrading with the worst cellphone network in South Africa?? Previously when visiting the store to see a demo of the phone I'd like to get I was told by one of the employees that he is 'too lazy' to find the demo. My God, we have no jobs in South Africa we part of a crisis and one of the biggest cellphone networks chooses to employ people that are 'too lazy' to do their job. I will be terminating my contract with you guys, since no one is answering my calls I can't go ahead and request my upgrade. Good job Vodacom on being the worst company I have ever dealt with! </p>

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Replies (2)
Vodacom
Vodacom's reply10 Apr 2017, 14:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Apr 2017, 11:02
Official

Dear Tamzin

Kindly be advised that feedback has been sent to you via Email.

Regards,

RJ