VM
Vusilehle M

1 reviews | Active since Jun 2024

13 Jun 2024, 12:52

Worst consultant ever causing vodacom their customers!!!!

Today I come to you Sir/madam with a heavy hard even when I have full doubt you will be of any use bases on all the experiences I've and many people I know have had. This is regarding a consultant working for you're company at Vodacom 4u Hillside Mall Bluff in durban. This consultants name is Nombulelo. Here I will list all the experiences myself and other's I know have experienced from that shop of your's.

* firstly she has no way of speaking to a customer over the phone or face to face. If she does not hear you instead of saying excuse me sir can you please repeat yourself you get huh and what as a reply with the face pulling and screaming

* Second she only helps customers who want to buy phones that I can clearly see pays her money. If the sale or problem is not considered worth her time even if she is the only consultant available she will completely ignore you and refuse to give you service

* She will not bother standing up to greet customers. Instead she will sit down and look at you while nodding her head without actual words. Waiting for you as the customer to go to her and speak first

* She yells and screams at customers even going as far as telling us to voetsek. She never smiles at customers and she is never ever friendly. She acts like she is doing you a favor by helping you

* She lies to customers and gives false information. Also going as far as messing up peoples contracts when you upgrade or apply

* She will tell you as the customer when she does updates on you're phone or apps that she was technically supposed to charge you but since she did not you must be grateful and buy her food and drinks to say thank you

* She has tried multiple times to do ***** with customers. When their phones are broken she will proceed to tell them that they must go to the police station and lie by claiming the phone is ****** to get a brand new phone ( which is fruad)

Thanks to her many of you're customers have left vodacom to go over to other networks. If you complain to the manager nothing gets done instead it's taken as a joke and she gets away with it. Send emails to her bosses and you get **** apologies but yet nothing was done since she is still there taking it all as a joke

Don't even bother phoning the number since I did not give the correct number. I refuse to give it only to be harassed by you people calling me with **** apologies and someone like her still being there and employed. Taking this probably as a joke to

I just come on here to say my peace and now I am done with vodacom. Mtn here I come

0
Replies (1)
Vodacom
Vodacom's reply13 Jun 2024, 14:05
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team