Worst company worst service

I had an contract at Nashua Mobile that was automatically transferred to Vodacom after they closed down, ever since that happened its been down hill from there... This is not my first complaint and sure wil not be my last! The incident that i am bringing to your attention now has to do with my account (Debit order) that did not go off this month (fault on Vodacom's side) i have the bank statements to prove it! The debit order did not go off and I followed it up with the client care department and accounts department, i asked them twice to deduct the amount, never happened i have ref numbers for my calls... Now my sim is blocked and i do business and work on my phone, ive been an loyal customer since ive opened the contract, but this is too much! The arrogance of the operators and the refusals to send me some of the reference numbers and the refusal to give me an number for complaints department or management i want an answer to this and an solution!<br> I wil never again be referring anybody to vodacom and im cancelling my and my families contracts as soon as possible. The pay before we sort out the problem is unacceptable especially when the problem lies with VODACOM !!! **** service!