Worst company with the least competent employees

I have been a Vodacom customer for 12 years, and have finally reached the end of my tether. One word I can use to sum up my experience with Vodacom over the years is absolute and total incompetence.

Our troubles started when I moved my wife's number to my account around 2015. It took us going to 6 different Vodacom employees at different branches just to get this done properly, because every single time they *****ed something up.

Besides that, I've had the normal everyday issues of dropped calls and signal, but I guess that's to be expected of any ISP in SA.

But what broke the camel's back was our recent experience where someone I suspect works at Vodacom opened an account using my wife's ID and bank details to get themselves a custom (i.e. not available to the public) online-only deal for a handset, de*****ing us in the process.

After more than 2 months, I *THINK* it's finally been resolved. I say THINK because they never actually sent us any updates. I had to constantly call and moan on their social media accounts. The only department that actually picks up the phone with a human on the other end is the legal and collections department (to be expected). After all this time it turns out they have been sending email updates to the *****STER instead of to me!

Now, this morning I see that my actual debit order has failed. I call and find out they want to now charge me a penalty because it failed - this despite me having requested a change of bank details more than a month ago!

I've had it!