TM
Tiona M
1 reviews | Active since Oct 2020
26 Oct 2020, 06:25
Worst company service
Worst service I with regards to vodacom assistance and cancelation of contracts - they just charge you and won't even solve your query.. Their promises are useless and customers have to bear the brunt.. Up till today no assistance on my endless queries with them.. This continuous query is amost lending to 4 months due to their lack of assistance
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Replies (2)TM
Tiona M's updateReviewer Update
26 Oct 2020, 06:32Vodacom was phoning me regarding my "outstanding account", I had no notification that after a contract I would still be paying for something. I thus reversed the transaction and explained my concern to a numerous consultants at vodacom that assured me account was close and it was vodacom fault for canceltion took place on the 1st the n allocated data and revoked it . After that I had numerous calls all of *********** consultants, all on various occasions when I did answer and some cut the call and never called back , I requested to speak to a manager and not one manager came back to me or tried to assist with this prolonging query !!! Now my account has been handed over to debt collectors?? This is unprofessional . I will be taking up this matter further should I not get a response in the next 48 hours from vodacom as their brunt ignorence is ridiculous
TM
Tiona M's update26 Oct 2020, 06:32
Reviewer Update
Vodacom was phoning me regarding my "outstanding account", I had no notification that after a contract I would still be paying for something. I thus reversed the transaction and explained my concern to a numerous consultants at vodacom that assured me account was close and it was vodacom fault for canceltion took place on the 1st the n allocated data and revoked it . After that I had numerous calls all of *********** consultants, all on various occasions when I did answer and some cut the call and never called back , I requested to speak to a manager and not one manager came back to me or tried to assist with this prolonging query !!! Now my account has been handed over to debt collectors?? This is unprofessional . I will be taking up this matter further should I not get a response in the next 48 hours from vodacom as their brunt ignorence is ridiculous
Vodacom's replyOfficial
26 Oct 2020, 07:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Oct 2020, 07:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team