TS
Tinus S

1 reviews | Active since Sept 2013

08 Jun 2016, 05:42

Worst company in the world. Zero customer service,wasting months of your time!!!!!!!

<p>When I try to log in I keep getting a message that reads "Sorry there have been errors<br />We are unable to authenticate you now, please try again later". Well then I thought that Vodacom had a problem and I would log in later. I have been trying for 5 months now to get into my account without any success. I thought that I would go onto there website and ask for help, after 8 email to them I gave up. Tried calling them, had to wait hours for someone to answer the phone. The lady told me that Vodacom knows about the problem and cannot help me. I was so angry I didn't even get her name. Then I phoned again and after another hours speaking to someone else he also could not understand my problem and I gave up. I went onto hellopeter and complained about the service, someone rep**** saying it will be fixed, this was about a month ago. Still to this day no one has contacted me. I then went to a Vodacom shop and there they told me that they are unable to do anything and I had to contact customer service. I have run out of options. </p> <p> </p> <p>I am losing thousands each month because of there useless service as I am unable to claim back my cellphone costs. I have been a customer for 8 years and have had many contracts with Vodacom. I will definately stop my contract when it is at its end in two months.</p> <p> </p> <p>There is nothing more I can do to tell them how disgusted I am. I will definately never ever get anything from them again.</p> <p> </p> <p>IF YOU VALUE YOUR TIME. STAY AWAY FROM THIS USELESS *********** COMPANY!</p>

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Replies (1)
Vodacom
Vodacom's reply08 Jun 2016, 06:40
Official

Thank you for making contact with us,

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites