sS
shima S
1 reviews | Active since Apr 2017
29 Dec 2023, 13:34
Worst company in South Africa
My Vodacom data completely stopped working. I phoned Vodacom again and again but the network was never restored. I then decided to cancel the data. I was still in contract but they were unable to give me data. I went to 3 different stores with the rudest people I have ever come across. Eventually on the 29th of September I managed to cancel the contract and pay a penalty fee. So I paid for 2 months on=f no data and a penalty. Now 3 months later I see they are still debiting my account. I am on the customer service right now and they want me to go back to the store again. I absolutely refuse to go back again to the store. Give me back my money!!!!!!!!
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Replies (2)0
Replies (2)Vodacom's replyOfficial
29 Dec 2023, 13:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Dec 2023, 13:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
sS
shima S's updateReviewer Update
09 Jan 2024, 12:17Good day
I cancelled my service on the 29th September and I paid a penalty and then you have billed since end to September and you billed after I made this complaint here.
You owe for 4 months.
Please refund me , I have all my paperwork.
You cannot keep taking peoples money and not refund it after cancellation
That is theft!
Return my money. It is not yours!
I cancelled my service on the 29th September and I paid a penalty and then you have billed since end to September and you billed after I made this complaint here.
You owe for 4 months.
Please refund me , I have all my paperwork.
You cannot keep taking peoples money and not refund it after cancellation
That is theft!
Return my money. It is not yours!
sS
shima S's update09 Jan 2024, 12:17
Reviewer Update
Good day
I cancelled my service on the 29th September and I paid a penalty and then you have billed since end to September and you billed after I made this complaint here.
You owe for 4 months.
Please refund me , I have all my paperwork.
You cannot keep taking peoples money and not refund it after cancellation
That is theft!
Return my money. It is not yours!
I cancelled my service on the 29th September and I paid a penalty and then you have billed since end to September and you billed after I made this complaint here.
You owe for 4 months.
Please refund me , I have all my paperwork.
You cannot keep taking peoples money and not refund it after cancellation
That is theft!
Return my money. It is not yours!
