sS
shima S

1 reviews | Active since Apr 2017

29 Dec 2023, 13:34

Worst company in South Africa

My Vodacom data completely stopped working. I phoned Vodacom again and again but the network was never restored. I then decided to cancel the data. I was still in contract but they were unable to give me data. I went to 3 different stores with the rudest people I have ever come across. Eventually on the 29th of September I managed to cancel the contract and pay a penalty fee. So I paid for 2 months on=f no data and a penalty. Now 3 months later I see they are still debiting my account. I am on the customer service right now and they want me to go back to the store again. I absolutely refuse to go back again to the store. Give me back my money!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply29 Dec 2023, 13:59
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
sS
shima S's update09 Jan 2024, 12:17
Reviewer Update
Good day
I cancelled my service on the 29th September and I paid a penalty and then you have billed since end to September and you billed after I made this complaint here.
You owe for 4 months.
Please refund me , I have all my paperwork.
You cannot keep taking peoples money and not refund it after cancellation
That is theft!
Return my money. It is not yours!