JG
Jadeine G
1 reviews | Active since Sept 2024
17 Dec 2024, 10:33
WORST COMPANY IN HISTORY
IF A NEGATIVE RATING WAS AVALIABLE - YOUD GET IT FROM ME.
IVE HAD ENDLESS ISSUES WITH MY CONTRACT WITH VODACOM, FROM MY SIM BEING BLOCKED DUE TO INCORRECTED BILLNG DATES LOAD ON YOUR SIDE , TO MY DATA PACKAGES BEING UPGRADED WITHOUT MY CONSENT!!! MY CONTRACT WENT TO 560 A MONTH TO NOW ALMOST 1000 - DUE TO UPGRADED DATA PACKAGES I DIDNT ASK FOR (I DONT EVEN USE THIS SIM AS IT IS STILL BLOCK) FURTHER MORE TO UNLOCK MY SIM I HAVE TO PAY 3X , FOR THE WARCH , EARPODS AND THE SIM CARD WHIC DOESNT EVEN MAKE SENSE !!!!!!!!!!!!! SERVICE IS DUSGUSTING AND APUALING
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Dec 2024, 12:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Dec 2024, 12:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JG
Jadeine G's updateReviewer Update
17 Dec 2024, 15:10I've been waiting for management to call me for weeks...still had no customer service!
JG
Jadeine G's update17 Dec 2024, 15:10
Reviewer Update
I've been waiting for management to call me for weeks...still had no customer service!
JG
Jadeine G's updateReviewer Update
17 Feb 2025, 16:12disgusting service still - account settled in full 18/12/2024 , no credit done against my name as promised - so maybe i should stop paying you ******* , cause you're happy to switch my phone off , ***** my money - but wont credit me - your staff are ****ing useless- management put the phone down - ive waiting 100s in airtime , hours on the phone to explain this - im going to consumer watch , thats the only way to fix your poor services and theft!!!!!!!!
JG
Jadeine G's update17 Feb 2025, 16:12
Reviewer Update
disgusting service still - account settled in full 18/12/2024 , no credit done against my name as promised - so maybe i should stop paying you ******* , cause you're happy to switch my phone off , ***** my money - but wont credit me - your staff are ****ing useless- management put the phone down - ive waiting 100s in airtime , hours on the phone to explain this - im going to consumer watch , thats the only way to fix your poor services and theft!!!!!!!!