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Nomzamo N

1 reviews | Active since Jun 2018

31 Aug 2022, 15:51

Worst company ever.

Their wifi has been down for the 3rd day now. And wen my sister called yesterday in the morning the consultant said they will call back to help us fix it. They never did. I call back this morning and a consultant tried to help and then said they will call back at 10, I waited and they didn't call until around 12. By then I had called again and then the consultant tried to help but couldn't. They then said a technician will help in 48 hours. It's been 3 days, I even told them I use it for work. I am a freelancer and I going to basically lose out on a week's pay. And all I got was a sorry. No, offer to assist in other ways or a back up data plan to make life a bit easier. No just ***** up my livelihood with not a care in the world.

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Replies (2)
Vodacom
Vodacom's reply01 Sept 2022, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
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Nomzamo N's update03 Sept 2022, 09:59
Reviewer Update
The consultant said a technician will come to check by Friday. And when I called today to ask cos now im really sitting here worried and stressed and today's consultant chooses to drop the call instead of letting me know my options at this time. After I let him know that this is affecting my work