pT
pikkie T

1 reviews | Active since Jan 2012

30 Mar 2015, 14:18

worst company ever!

Hi<br> I need to understand how Vodacom keep *****ing their customers and keep getting away with it? I received a sms saying my contract amount is changing? Why did I sign a 24 month contract that can be changed by them as they would like to? I phoned customer service,got cut off a couple of times,spoke to a person finally that refer me to their customer care email address? Why did I then phone customer care? Wasting my time holding on for nothing? Look at my history at this site,two years ago my contract got messed up,the said sorry and fixed the problem,now again,each and every contract I have with them is a problem?!? And looking @ this site I am not the only one. <br> My problem is how can they change their contracts that is signed for 24 months? If the consumer change the contract the company will take all relevant steps to ensure they get their share as per contract. How fair is this? Cell C took them on and showed them how they do not look after their customer,over charging us. Look at basic R2 per mb vodacom vs. Cell c R0.15. My wife is with Cell c,and hopefully soon the rest of SA!<br> What benefit is the consumer getting out of this change? Isnt this against the CPA?<br> Please assist.

0
Replies (1)
Vodacom
Vodacom's reply30 Mar 2015, 15:40
Official
Hello p.du.toit,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team