VK
Valerie K
1 reviews | Active since Jan 2022
14 Jan 2022, 11:17
Worst company ever!
Did the right thing and informed Vodacom mom passed away. Asked the number for my dad to stay active while we sort out the details. What do they do, they block everything. He is on his way to Cape Town. Haven't been able to speak to him since yesterday and NOBODY is responding to emails or sorting out this mess. I was told he might not be able to call but can receive calls. What a load of nonsense!! Worst company ever. Still don't know how to resolve this. When I call, no assistance and when the call cuts ... twice in 10 minutes. Have to start the call all over again. Really people. This is not how you do business!!!
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Vodacom's replyOfficial
14 Jan 2022, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jan 2022, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
VK
Valerie K's updateReviewer Update
17 Jan 2022, 18:16No they did not sort out or answered the question. Shameful! You leave the 67 year old spouse who is not dead blocked from all communication with the outside world. He is driving back from Cape town with blocked number and can call nobody in any emergency! You better hope he arrives alive and well. You guys are the worst company ever!
VK
Valerie K's update17 Jan 2022, 18:16
Reviewer Update
No they did not sort out or answered the question. Shameful! You leave the 67 year old spouse who is not dead blocked from all communication with the outside world. He is driving back from Cape town with blocked number and can call nobody in any emergency! You better hope he arrives alive and well. You guys are the worst company ever!