AR
Andrea R

1 reviews | Active since Mar 2009

20 May 2019, 12:19

WORST COMPANY BY FAR!!

Worst Service ever, you want me to get a itemized billing of R22 because I am querying a R2 that was added on my account??? Really no one in your division could tell me why the R2 was added then I get this rude snot mouth little guy from your technical division that calls me to tell me your system is 100% sound (this after I have logged so many queries with your system. First you charge my husband a R100 for his debit order not honored but you did not debit him on his debit date?? Then you double charge me when I upgraded in December but my upgrade only started on 1 January 2019 (for prorate that I never received) then you again debit my husbands account on a date other than his debit order date. BUT you want me to have faith in a system that is lacking???? I want the R2 reversed I did not use it and I am not going to pay for it! O and then you close my call because it was completed really is that how you keep your stats down??

0
Replies (2)
Vodacom
Vodacom's reply20 May 2019, 14:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply21 May 2019, 09:16
Official
Dear Andrea, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.   Regards 
Ashwin AbdurahmanConsumer Website Team(SA)