MN
Melissa N
1 reviews | Active since Aug 2016
15 May 2019, 11:27
Worst Client Support
I have reported no signal due to a faulty signal booster Mondays to Saterdays since 15 April 2019. Thats a total of 26 calls and numerous emails and still no one is assisting or attempting to assit. I have never seen a company with such poor client support.
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Replies (3)
Vodacom's replyOfficial
15 May 2019, 14:08 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 May 2019, 14:08
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MN
Melissa N's updateReviewer Update
17 May 2019, 10:30It is now the 17th of May and still no attempt to get the problem sorted
MN
Melissa N's update17 May 2019, 10:30
Reviewer Update
It is now the 17th of May and still no attempt to get the problem sorted
Vodacom's replyOfficial
21 May 2019, 10:33 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that our networks team have been in contact with you. Our records also indicate that a technician was assigned to your complaint, and will be sent out to investigate your complaint.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that our networks team have been in contact with you. Our records also indicate that a technician was assigned to your complaint, and will be sent out to investigate your complaint.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team.
Best regards,
Vodacom's reply21 May 2019, 10:33
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that our networks team have been in contact with you. Our records also indicate that a technician was assigned to your complaint, and will be sent out to investigate your complaint.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that our networks team have been in contact with you. Our records also indicate that a technician was assigned to your complaint, and will be sent out to investigate your complaint.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team.
Best regards,