MW
Martin W
1 reviews | Active since Nov 2010
12 Apr 2024, 12:50
Worst client services
Worst service ever or should I rather say lack of any service whatsoever. I've been sending emails for close to a month now and all I am getting are auto-reply emails that someone will contact me within 24 hours but none of that has ever happened. I've been requesting for a prescribed debt letter for an account that is well over a decade old and there is no assistance from Woolworths customer care.
This is regarding acc: MBD ***
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
12 Apr 2024, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Apr 2024, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MW
Martin W's updateReviewer Update
13 Apr 2024, 09:28Good day...
I had previously contacted Capital Data (MBD) and they advised they are no longer allowed to work on vodacom account.
That all vodacom queries are to be addressed with vodacom directly.
So who do I speak with now seeing that Capital Data (MBD) sent me to vodacom and y'all are referring me back to them?
I had previously contacted Capital Data (MBD) and they advised they are no longer allowed to work on vodacom account.
That all vodacom queries are to be addressed with vodacom directly.
So who do I speak with now seeing that Capital Data (MBD) sent me to vodacom and y'all are referring me back to them?
MW
Martin W's update13 Apr 2024, 09:28
Reviewer Update
Good day...
I had previously contacted Capital Data (MBD) and they advised they are no longer allowed to work on vodacom account.
That all vodacom queries are to be addressed with vodacom directly.
So who do I speak with now seeing that Capital Data (MBD) sent me to vodacom and y'all are referring me back to them?
I had previously contacted Capital Data (MBD) and they advised they are no longer allowed to work on vodacom account.
That all vodacom queries are to be addressed with vodacom directly.
So who do I speak with now seeing that Capital Data (MBD) sent me to vodacom and y'all are referring me back to them?
MW
Martin W's updateReviewer Update
17 Apr 2024, 13:45Hi vodacom... Kindly advise what to make of the response from MBD... 🤔 ðŸ’
I need an email address where I can forward their response...
I need an email address where I can forward their response...
MW
Martin W's update17 Apr 2024, 13:45
Reviewer Update
Hi vodacom... Kindly advise what to make of the response from MBD... 🤔 ðŸ’
I need an email address where I can forward their response...
I need an email address where I can forward their response...
MW
Martin W's updateReviewer Update
17 Apr 2024, 13:55From: Moses Kotsi
Sent: Wednesday, 17 April 2024, 13:37
To: Martin Wanyane
Cc: Leon Grobler; Cleal Norman
Subject: RE: Please see attached
Good Day Sir, We refer to the below email correspondence.Please note that Vodacom account number 9I*** is a current account and was retracted from our offices on 20 June 2014.As a result, we are no longer mandated to collect on the account.Kindly refer your query directly to Vodacom Moses KotsiCustomer CareEDC Legal Correspondence
| T +27 (11) ***
***
|
115 West Street, Sandton |
Sandown, Johannesburg, 2196 |
|
Sent: Wednesday, 17 April 2024, 13:37
To: Martin Wanyane
Cc: Leon Grobler; Cleal Norman
Subject: RE: Please see attached
Good Day Sir, We refer to the below email correspondence.Please note that Vodacom account number 9I*** is a current account and was retracted from our offices on 20 June 2014.As a result, we are no longer mandated to collect on the account.Kindly refer your query directly to Vodacom Moses KotsiCustomer CareEDC Legal Correspondence
| T +27 (11) ***
***
|
115 West Street, Sandton |
Sandown, Johannesburg, 2196 |
|
MW
Martin W's update17 Apr 2024, 13:55
Reviewer Update
From: Moses Kotsi
Sent: Wednesday, 17 April 2024, 13:37
To: Martin Wanyane
Cc: Leon Grobler; Cleal Norman
Subject: RE: Please see attached
Good Day Sir, We refer to the below email correspondence.Please note that Vodacom account number 9I*** is a current account and was retracted from our offices on 20 June 2014.As a result, we are no longer mandated to collect on the account.Kindly refer your query directly to Vodacom Moses KotsiCustomer CareEDC Legal Correspondence
| T +27 (11) ***
***
|
115 West Street, Sandton |
Sandown, Johannesburg, 2196 |
|
Sent: Wednesday, 17 April 2024, 13:37
To: Martin Wanyane
Cc: Leon Grobler; Cleal Norman
Subject: RE: Please see attached
Good Day Sir, We refer to the below email correspondence.Please note that Vodacom account number 9I*** is a current account and was retracted from our offices on 20 June 2014.As a result, we are no longer mandated to collect on the account.Kindly refer your query directly to Vodacom Moses KotsiCustomer CareEDC Legal Correspondence
| T +27 (11) ***
***
|
115 West Street, Sandton |
Sandown, Johannesburg, 2196 |
|
MW
Martin W's updateReviewer Update
19 Apr 2024, 09:35Is there anyone looking at my query?
MW
Martin W's update19 Apr 2024, 09:35
Reviewer Update
Is there anyone looking at my query?