Worst Client Service | Vodacom (online upgrade devision)

My experience with Vodacom started on the 3 July 2023. Request was for an upgrade without getting a device but a better data deal. During our conversation the following was promised as a package (was due for an upgrade in March 2023 already):

2 Airtime (R159) and 10G data (R238.00) including true caller ID (R9.99) which came to a total amount of R405.00. During this call I confirmed with the agent almost 5 times that this is the only amount that I will pay for 2 years which he confirmed every time and promised that this will be activated immediately.

It was on day 3 (after I agreed on the contract) that I phoned again to confirm when will they activate my account and now it was another story. It will only be activated on the 1 August 2023.

The middle of August I phoned again as it still it wasn't activate on my account and now I have to buy data. Now there was another story that it was cancelled on the same day that I phoned for the upgrade, which wasn't done by me (so who did it was my questions, but with no answer.) I told them to please go back to the original call and listen to the conversation. Again they promised me to escalate this and that they will phone me back. No call received.

So the end of August I phoned again, explaining the whole process and again asking them to go back to the call I made on the 3 July 2023. Again it will be escalated and I must give them 48hrs. Which I did and had to phone them again.

Again I made a call on the 1 September without any luck just saying that they need to escalate the matter. Another call was made on the 2 September and then I asked to talk to a manager. I spoke to Thokozani (Field Manager) and he promised me that he will make every effort to solve this problem and that he cannot activate the 10G from his side but he promised to phone me on Monday or at least by Wednesday, 6 September 2023.

The call never came and again as always I phoned Vodacom. Again I wanted to talk to a Manager and I spoke to (Jamie - which I have talked too previously as well making promises). Again going through the whole story and he promised me that he will phone me back by 12H00 pm on the 7 September 2023. Again no call came through and at 15h00 I phoned again and Jamie was on lunch asking the agent to please ask him to phone me back. No call again. Another call was made at 17h00 and the agent indicated that Jamie was on a call and that he will phone me back. Again no call received.

My question now is how do I get this resolved after 22 calls made to Vodacom, no body going back to the original call that was made on the 3 July 2023 and now I'm on a contract for 2 years to get 200 airtime which I don't even use. So, who is bridging contract now as this is not wat I signed up for.

The worst service I have ever experienced in my life!