Worst Client service ever!

<p>Please see the mail i sent Vodacom with all details.</p> <p> </p> <p>Good day</p> <p>I have called 111 and ********** on number of times with NO joy or feedback!! I was billed over R3000 this month. I requested how is this possible as i top up data each time as i see my data is low!!<br />I have had this account over 15 years plus. I have called 111 on the 26th the 1st the 5th the 6th and today and each time holding and waiting for over 30 to 45 minutes each time. Each time i get told the mater wil be exculated and i WILL be called back within 48 hours!! I have NOT been contacted once by Vodacom!! I also have a day job and cannot be holding the phone for this long every second day!!</p> <p><br />I pay for itemized billing to receive a sms daily to monitor my account so that a situation like this does NOT happen. I have been receiving this sms for years and first month i don't receive it i get a bill like this!!<br />Secondly i am being billed for a second line which i DO not have!! This item was sold to me in March and was cancelled due to the sales rep giving incorrect information!! I then contacted Vodacom and this device and sim was then again collected by vodacom due to this but yet i am STILL being billed!! I then called ********** again last week reference number 1/ ********** 79413 and still has not been resolved as to why I am still being billed!! I want a reimbur*****t for these bill!!</p> <p><br />I being billed for itemized billing and to receive a sms but i am not receiving this service!! Now I hear my next bill be exceeding R3500??? As I say I have this account for over 15 years and never have I exceeded R1700 now these absurd bills!! I will NOT pay this bill!! I have contacted my bank and ordered this debit order to be cancelled and blocked till this issue is resolved and Vodacom gives me answers!!</p> <p><br />It is as if Vodacom thinks the longer they make us hold we will hang up and if I don't the line gets cut or I get put to a new consultant.</p> <p><br />Thanks Shaun</p>