Worst client service

Vodacom never fails to disappoint. Still, after logging multiple complaints no refund was given for my query. Cancelled my account multiple times last year to which i was still debited and charged late fees. After threatening to go to the ombuds, i was promised a refund finally last month, still nothing. Phoned to follow up and somehow my details are no longer on their system as the number was re-used, so no one can assist. Vodacom is taking every possible route to ignore my request and to not follow through on their obligations. This is money taken from me on which i did not agree, can see how the Ombud would be interested in taking on this case. They do not care about their customers and the image they reflect