Worst client experience ever!!

I am beyond furious with Vodacom! Their system is a mess, and their agents are ***********. I upgraded my package, thinking it would replace my old data plan, but nope, I'm stuck paying for two! I tried to cancel, but reaching a human at customer care is like winning the lottery. Even when I went to their so-called store, they couldn't help. They dispatched the phone before I could cancel, and now they say I have to refuse the package. Fine, I did that, but the nightmare continues. I'm blocked from customer care because of "high call volumes" from my number? That's their excuse for incompetence? Then, after a marathon of frustration on their stupid app, I'm told cancellation takes five days! Five days of more fees for something I don't even want! Finally, after talking to countless agents and managers, I'm left praying they actually canceled something. Twenty-five years with these clowns, and this is how they treat me? Disgraceful!