Worst cellular service!!!!

I am very disgusted with Vodacom, seriously. After taking out a brand new contract in order for me to just get the active 2 esim watch. I tried to activate the one number to use my esim on my watch. First of all none the shops i went to don't even no what i am talking about nor do they know how to do activate this service. Then i decide to call the customer center, because maybe they can assist. After the first try the agent could activate the service and i was told i would get the QR code. After 24hours and me not receiving the QR code, i call the customer center again only to find out that i MUST be on a open line and not a top up line in order for me to use this service. The most ridiculous. I don't see why you need to be on an open line( which in my opinion is vodacom's way of just making more money out of customers). We were never told by any vodacom shop agent that we need to have an open line to be able to use the esim watch. I am frustrated as the contract has now activated and if we knew all the information on hand we would have taken the bluetooth watch. I would like vodacom to sort this issue, as i don't see why you need to be any other user than a contract user for vodacom as you already get money from my contract every month. Vodacom is just the worst cellular service. Everytime you try and give them a chance and they just disappoint once again.