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lyn E

1 reviews | Active since Mar 2009

05 Feb 2015, 14:09

WORST Cellular Provider - Vodacom

This is my third Hello Peter report. I've been trying to resolve this matter since the 3rd of December 2014 and up to today, Vodacom has been useless in assisting. I have been told to visit a Vodashop, and after 2 hours of frustration they also just logged a Customer Care call. After my previous Hello Peter report, I was called immediately by Faiek Mohammed with promises to sort out my contract. This was on the 27th of January, he promised to phone me back again, and until today, NO call, NO service, NO commitment, NOTHING!! That is what they do, they phone you after the Hello Peter report just so they can add a Supplier feedback which looks good to everyone reading this, BUT, that is where it stops! So, I have been trying to obtain the Managing Director's contact details but everyone says they can't help me. It makes total sense to me now why Vodacom is the worst service provider in SA, seems they haven't got a Managing Director and if he or she exists, they have no clue what is going on in this organisation. What a disgrace!! Why Nashua Mobile was closed down is mind blowing, they NEVER EVER in the 16 years I was with them gave me such bad service. VODACOM should close doors!!!

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Replies (1)
Vodacom
Vodacom's reply05 Feb 2015, 14:27
Official
Hello kaneel,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team