1 reviews | Active since Jul 2016

01 Jun 2017, 12:04

Worst cellular network to deal with

<p>I have had the worst experience with vodacom recently, I called them 2 months back stating that I have a new bank account and i would like to update my cuurent contract details, the call centre agent then proceeds to to take my new account number or well that is what it seemed like, and now its 2 months since that call and they still havent debited my account, my biggest fear is that my monthly statement must be building up quite a sum, as they havent sent me any statements like they would normally do via email, I would also like to add that I evem went into store( the one in blue route mall) where I went to update my details but once again was just given a number and ignored for half an hour before I decided to leave the store as there was 4 staff members just sitting around talking amongst each other doing no work at all, I am utterly disgusted by the way I have been treated and would like this matter resolved asap</p>

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Replies (1)
Vodacom
Vodacom's reply01 Jun 2017, 12:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team