1 reviews | Active since Dec 2016

02 Dec 2016, 12:21

Worst celluar provider ever

<p>I have been trying to cancel my account for the last 5 weeks now and the service i am recieving is perfect justification why I will never be a customer again and I would definately discourage anyone from joing Vodacom</p> <p> </p> <p>I've emailed, I've called, I've gone to your store at woodmead and sandton, i've laid a complaint on facebook and i still havent recieved a cancellation quote and am being charged for a contract that i am no using.</p> <p> </p> <p>This is against consumer rights and you are deducting money from me when you havent supp**** me with a quote to pay our my contract.</p> <p> </p> <p>your agents are rude and keep cutting the call, i even have a witness that sat with me throug the call and the agent refsed to give me her full name. I only have her first name Hunadi at retentions. It is shockin how Vodacom treats it customers</p> <p> </p> <p>I want a cancellation quote so that i never have to deal with you again</p>

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 12:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team