1 reviews | Active since Jul 2014
Worst Cellphone Service Provider - EVER
<p>In May some time I changed my bank and had to change all the debit orders. With Vodacom I decided that I will pay the account myself and phoned Vodacom to find out what account number to use and wheta reference, and also to stop the current debit order. So from end of May I started paying my account via internet banikng with the refrence number from Vodacom. I started getting messages that my account was in errears, and similar to onther gentleman conplaing about Vodacom I was told the the Vodacom app is wrong and did not work. </p> <p>I the proceeded to phone Vodacom to resolve this issue. The call centre agents are pathetic, some can not speak proper english and the background noise is terribel. Anyway, from post to pillar no one could help me. Then 2 week later my phone line was cut. I spend a week phoning and e-mail POP to their agents - No succes. Only then one, only one person asked about the refernce number and then I realized it was wrong. I then send more e-mail, nou with the correct reference number to them. Still without inblocking my phone. Then only afer some serious e-mails I eventually got a message that said my acount was paid and up to date. My line was now active until 29 June, it was cur again. Afetr battling for more than 4 days again my line was active. Thn on 14 July it was cut again, onther few days of phoning and e-mails. I think close to 25 phone calls and 20 e-mails. </p> <p>They promise to phone you back, only one lady did, the do not responde to e-mails, their call centre agents are mostly useless. </p> <p>As soon as I am able to I wil change to another provider. This is pathertic service. Please train your call centre personnel. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
This is a standard automated reply from Vodacom, to keep us quite. After my experience I would like a personnel response not one by a robot.
This is a standard automated reply from Vodacom, to keep us quite. After my experience I would like a personnel response not one by a robot.
Very nice Vodacom, one week later my phone is off again, how pathetic is this. I now had enough.
Very nice Vodacom, one week later my phone is off again, how pathetic is this. I now had enough.
