Worst cellphone provider vodacom

To whom it may concern I have taken out a contract and was told at point of sale that I can use a copy of my ID and an affidavit stating that I have lost my I'd however ram couriers will not use that as I was told by them to call Vodacom and they need to email ram couriers head office stating that they can use it however Vodacom refuses to do this everyone that I spoke to has a terrible attitude but most all the manager name Ayanda was the worst he was not willing to assist at all he does not even know who they regulator is.I was given the head office number but still no assistance I was told that they will use my copy of I'd so this is what I want.It was told to me on a recorded line so I will like them to keep up to their word I will also be writing to them and will take it further with the regulator if they is no satisfaction