MB
Mario B
1 reviews | Active since Jan 2010
30 Nov 2021, 09:05
Worst cellphone provider ever!!
Hate is a strong word, but I HATE Vodacom!! You treat customers with disrespect, yet you claim to be the leading cellular service provider. I logged an ICASA complaint against you earlier this year and I am seriously considering doing it again. Why do you keep on getting away with this? Because of the monopolies cellphone companies have and the absolute backward regulating environment in SA. How am I supposed to keep on paying R800 per month for a service this bad?
And the CEO's office has just stopped responding to my queries. Burying your hed in the sand don't make the problem go away???!!!
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Replies (2)
Vodacom's replyOfficial
30 Nov 2021, 11:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2021, 11:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MB
Mario B's updateReviewer Update
02 Dec 2021, 09:54Vodacom simply don't get JUST HOW FRUSTRATED I AM do you? I have a message my ROUTER that you tried calling me. This is well known to you that I have TWO contracts with Vodacom and that YOU CANNOT CONTACT ME ON MY ROUTER AS IT WILL NOT RING!!!!!!! Are you deliberately trying to frustrate me even more, or are your technical people just unintelligent?? After I logged this query, suddenly the signal was slightly better FOR EXACTLY ONE DAY and now it is **** again!!! Do you even care? I don't think you do!!!! To you I just another irritated customer WHO PAYS YOUR R818 per MONTH in return for **** SERVICE AND RECEPTION!!!!!!!!!!
MB
Mario B's update02 Dec 2021, 09:54
Reviewer Update
Vodacom simply don't get JUST HOW FRUSTRATED I AM do you? I have a message my ROUTER that you tried calling me. This is well known to you that I have TWO contracts with Vodacom and that YOU CANNOT CONTACT ME ON MY ROUTER AS IT WILL NOT RING!!!!!!! Are you deliberately trying to frustrate me even more, or are your technical people just unintelligent?? After I logged this query, suddenly the signal was slightly better FOR EXACTLY ONE DAY and now it is **** again!!! Do you even care? I don't think you do!!!! To you I just another irritated customer WHO PAYS YOUR R818 per MONTH in return for **** SERVICE AND RECEPTION!!!!!!!!!!