MJ
Marietjie J

1 reviews | Active since Feb 2018

04 Feb 2018, 10:22

Worst cellphone provider ever!

Last year when my upgrade was due,I called Vodacom to cancel my contract since I lost my job.When I spoke to the consultant over the phone he convinced me to rather downgrade to a Flexi 100 package.He also promised me 500MB for free every month which I had to call back twice for!The consultant never advised ne that I can still get a new handset the Apple Iphone 6 with this new option. I only discovered this when I went into a Vodacom branch!Pathetoc!Stay away from Vodacom..

0
Replies (2)
Vodacom
Vodacom's reply04 Feb 2018, 10:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Feb 2018, 14:19
Official

Thank you for bring this incident to our attention.

Your query was reviewed and addressed, please refer to our correspondence communicated.

Kind regards

Elroy

Best regards,