TS
Theolla S

1 reviews | Active since Oct 2022

04 Oct 2022, 20:09

Worst cellphone provider 🤬🤬🤬🤬

I app**** for an online upgrade on the 22nd of September which was approved. According the emails received, the delivery would be between 3 to 5 working days. On the 3rd of October, I called to query the status, I then get told there is no stock available. Towards the latter part of the day I then receive an sms to say my parcel is with Ram couriers and will be delivered shortly. Today being the 4th of October, the courier arrived at my residence without first confirming my availability and when I call the Ram courier call centre to query this about 14.00pm, the guy that answers says the delivery has not been dispatched on his side yet. This evening I go in to track delivery and then see message at 16.17pm that delivery was unsuccessful due to client at work.

Your entire handling of my contract from start to finish has been nothing but a pure nightmare from hell. I would definitely not recommend Vodacom to any family and friends due to the poor service delivery

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Replies (1)
Vodacom
Vodacom's reply05 Oct 2022, 08:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team