Worst cellphone company Everrrr

Good day Mr. Haarhoff

Thank you for your continued engagement.

As per our telephonic conversation, we would like to clarify that Vodacom is not disputing that our agent Joyce informed you that the cellular line would be converted to prepaid. We acknowledge that this was communicated during your interaction with her. However, we have deemed this communication as an error on Joyce?s part, and sincerely apologise for any confusion caused.

What we are communicating is that, taking everything into account prior to your conversation with Joyce and before the payment was made, Vodacom had clearly stated that the account would be reactivated upon settlement of the outstanding balance, and not converted to prepaid. This was based on the account status and contractual obligations at the time.

The account is reactivated and should you wish to proceed with cancellation, you may contact our Cancellations Department on *** to request a cancellation quotation and further assistance.

As mentioned previously, if you would like to obtain a copy of the call recording, you may do so by completing the Access to Information form available at https://www.vodacom.co.za/vodacom/privacy-policy/access-to-information-act

Please let us know if you need any help with this process.

Regards

Simon Ramapuputla Executive Client Liaison Officer Client Liaison Office ***