1 reviews | Active since May 2021
Worst cellphone company ever!!!!!!!!!!!!!
What a nightmare! I am glad I am not renewing this contract but instead cancelling it. I called to request a quote for early cancellation. Quote received and process to pay same received.
While adding Vodacom as a recipient on my FNB account, a reference number is required - normal. But nothing works. Tried my Vodacom account number, quote number, my ID number, cellphone number and my names - nothing works.
Called the cancellations centre many times. What a NIGHTMARE!!!. Very arrogant staff who sees nothing wrong with Vodacom and seeks to blame everyone else except their company. Very rude staff. Walked to one of their shops at the airport to try pay only to be told that they do not accept payments. Why are they in business and have 'VODACOM' signage then?
Went to FNB as the other option listed to try pay, this M65 form doesn't exist with them. No one can help. I call Vodacom again only to speak to the same staff who I spoke to first when requesting the quote. Except that this time he did not allow himself to listen and kept talking without even giving the caller a chance to speak. Very rude guy!
Anyway, I am more determined than ever to cut ties with your organization. The arrogance, the lack of respect, the rudeness of your staff and clinging to customers in an unfair way motivates me to walk away.
If this review had an option for a 'zero' I would have given that because you definitely are the worst of them all. How do you design a system which does not work for customers? I am definitely not the first because I have seen a similar complaint from someone else and still Vodacom has no urge to resolve this. Pathetic!!!!
Once successfully paid and cancelled, I do not even want to keep the Vodacom number. I don't want to be reminded of anything to do with Vodacom.
I’m writing to further provide feedback in reference to your reply. I received an invoice for the same account earlier this month and wrote to your cancellations department on 7 July. No one bothered to respond to my query. I had no intention of contacting Vodacom ever again but had to because I had received and invoice or R690. Although I was informed via your auto responses that someone will contact me, no one did. A further auto email was sent to me that my query has been resolved. No resolution details shared. I tried calling you to get details of your resolution but was sent from pillar to post till I dropped the call. So the nightmare continues. You have debited my account after I had canceled the contact through early cancellations. I want my money back today. I am very disappointed with the way you conducting your business. Very poor customer service and distasteful.
Please reverse this debit order
I’m writing to further provide feedback in reference to your reply. I received an invoice for the same account earlier this month and wrote to your cancellations department on 7 July. No one bothered to respond to my query. I had no intention of contacting Vodacom ever again but had to because I had received and invoice or R690. Although I was informed via your auto responses that someone will contact me, no one did. A further auto email was sent to me that my query has been resolved. No resolution details shared. I tried calling you to get details of your resolution but was sent from pillar to post till I dropped the call. So the nightmare continues. You have debited my account after I had canceled the contact through early cancellations. I want my money back today. I am very disappointed with the way you conducting your business. Very poor customer service and distasteful.
Please reverse this debit order