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AG A

1 reviews | Active since Apr 2017

15 Apr 2017, 12:55

WORST CELL COMPANY IN THE WORLD!!

<p>i moved my prepaid to contract!! Biggest mistake of my life!! I received my A7 Samsung.After 2 days, i wasnt happy withe device.I called them to cancel it.They came and picked it up as it was done online and via a courrier. Then the nightmare began!!! I called vodacom to enquire if they received the phone and contract was cancelled. 2 different people that i spoke to said its cancelled. They put me through to the third person. He said its NOT done. He put me through to a 4th person. She said she dont know!! I called 3 days consecutively and held on for more than 30 minutes each time as NOBODY had the brains to help me! Today(SAT) after swearing them, someone with brains came and said that the people couldnt help me...so she eventually helped me( I hope its done)...The WORST mistake i ever did was to take a contract out! And now am moving to CELL C as their customer services are 100 times better and they employ qualified people unlike Vodacom who employ MILLIE VENDORS...Pathetic! ******* company!</p>

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Replies (3)
Vodacom
Vodacom's reply15 Apr 2017, 13:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AA
AG A's update18 Apr 2017, 16:35
Reviewer Update

They are still contacting me!! Bunch of idiots!!!

AA
AG A's update19 Apr 2017, 14:39
Reviewer Update

The idiots at Vodacom still havent called me. It looks like they have an automatic response system and then it just dies.They are a bunch of ****** and mealie sellers that are *****ing our hard earned money.