Worst case scenario

Worst experience ever with vodacom I had a 36 months contract with vodacom and I paid it now when I cancel they were sending me from pillar to post so I wrote to the ombudsman and they cancel then reopened and said I reopened today they go into my account and debit for what I don't knw so I reversed mymoney and reported them unauthorized. I regret going to vodacom 😭😭😭 May God vendicate for me