WORST CANCELLATION PROCESS EVER

ok vodacom we get it, we are all struggling these day but its not cool that when we want to cancel our contracts you decide to upgrade are contracts to sim only contract. i have been calling in trying to cancel one of the contracts i have with you so that i just remain with one contracts which i will also cancel when the time come. just when i thought i had finally gotten rid of one contract you have just changed it something else for a period of 24 months like why would you think i would need that. every day i end a phone call with one of your consulted thinking that things will be done but no the following day i just get another headache. I JUST WANTED TO CANCEL MY CONTRACT WITH YOU AND MOVE ON, BUT NO EVERY DAY IS A DIFFENCE STORY. PLEASE JUST CANCEL THE DAMN THING AND LEAVE ME BE!!!!!!!!!