1 reviews | Active since Jul 2016

05 Jul 2016, 13:16

Worst Call Centre Service EVER!

<p>I received a notification yesterday about my debit order bouncing, my service was immediately suspended although the letter said I have 7 days to sort it out. I paid, sent proof of payment to ********** I then called the accounts department to request that my services be reintstaed and the call centre agent Kgopolang said he cant help me, i have to wait for the admin department to process and he doesnt know how long that will take, I asked for his supervisor, he kept me holding for another 10 minutes and said the supervisor will call me back, then hung up on me!!! considering I have 3 accounts with Vodacom, I really don't think I deserve such atrocious service!!</p>

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Replies (2)
Vodacom
Vodacom's reply06 Jul 2016, 05:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update06 Jul 2016, 08:26
Reviewer Update

How will I get this whatsapp? All my services are still not acticated!!!