NL
Natasha L

1 reviews | Active since Sept 2016

06 Sept 2016, 16:42

Worst Call Center Service in the World - What an horrific experience

<p>I have never in my life experienced such bad quality service from a company before. Not only was extremely conflicting information give n to me about my accounts, only one of my several questions could be answered - My call was transfered to the client service department from the billing deprtment nd then back to billing with no reference numbers and clarfication to my questions.</p> <p> </p> <p>You pride yurselves on being one of the best servive providers and I have bee a loyal customer for many years, it is with regret that I have to resort to social media to air my frustration because none of your agents assisting me could remotely understand or explain my query.</p>

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Replies (1)
Vodacom
Vodacom's reply07 Sept 2016, 07:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team