1 reviews | Active since Sept 2016
Worst billing system
I having problems with Vodacom for 8 months now. their billing system is a mess. on the 25th of April, I was double debited, I then went to my bank to reverse the money and pay R605 that was due. The amount that reflects the statement is not the same as the amount on the invoice. I called for assistance and I was on the phone for 30min and my query was never resolved. I logged onto the Vodacom app and it reflected that my account is in arrears when it is actually up to date.
The Vodacom app is useless, it is forever ofline, when i changed my banking details it never got updated and the went and debited the account that I closed and I was charged for missed debit order. My account is I***. Please fix this!
Best regards,
Best regards,
Best regards,
Best regards,
The R605 that I paid in May is still not reflecting on my statements nor invoices. I was debited R895.02 when I was suppose to be debited R396.96 as per credits that when made on my account. Could I please urgently be refunded R 498.33. My bill is not making sense after I thought this was resolved.
The R605 that I paid in May is still not reflecting on my statements nor invoices. I was debited R895.02 when I was suppose to be debited R396.96 as per credits that when made on my account. Could I please urgently be refunded R 498.33. My bill is not making sense after I thought this was resolved.