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Mqhelisi M

1 reviews | Active since Jul 2009

04 Mar 2020, 12:17

Worst Attitude from an agent on incorrectly allocated data.

My contract was coming to an end, made a request to cancel it, retentions called and offered me a better deal which I took. The deal was for 500minutes and 2GB data, in February I got the allocation properly, this month (March) I only recieved the minutes but no Data, so on Sunday the 1st of March I called the call centre and they logged in a query for me ref number: ***, but whilst this is being sorted - I do not have data so had to sacrifice and buy 1GB. On Monday I get a messsage that 2GB of data has been added as once off gesture, I called again to query this and retentions advises that it was a mistake it should be recurring data not once off data and it will get sorted, this morning I get another message that recurring 1GB data has been allocated, I call again and querry this as Im noticing that my "Bill so far" from the vodacom app keeps on increasing. Retentions once again acknowledges the mistake and say they have deleted the incorrectly allocated data, but i have to speak to accounts to rectify the costing.' Unfortunately i end up chatting to Marco from "Recovery" ref number 005202c225adedf6 the consultant was super rude and unhelpful as he told me I just have to wait for monthend and make sure I do not use the incorrectly allocated data so that I do not get charged which I found to be very sloppy from him as I had called to get that rectified... he put me on hold for 1HOUR after I had asked to speak to a supervisor or team lead. Vodacom needs to listen to this call and curb this kind of attitude from their call centres. I am utterly disgusted about this I have been a Vodacom contract customer for the past 13years and do not deserve such rude and unhelping attitude from their staff, I hope this issue gets sorted out ASAP as I would not be charged for the incorrectly allocated data.

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