Worst and pathetic app. I hate Vodapay.

Im so flippin disappointed with Vodapay...I purchased a data bundle on their app on the 16 August 2023. The data was never allocated and my money deducted. I logged a complainton the same day of which they took 2 weeks to complete and I was promised to receive a refund. They called me to notify me that they will refund the R209 I used to purchase the unallocated data. Few minutes later, I received an sms that my service ticket is closed yet no refund had reflected on my bank account. "Dear Vodacom Customer. Your service ticket with reference number A2-XZMF-5VHTI has been closed. Thank you Vodacom." The system that I received on Friday the 25th August

To date I have not received that refund and they never ever bothered to call back and do a follow up as in to whether I received my refund or not. When I call vodapay, their consultants will cut off the call and not even bother to call you back. One of them had the decent to tell me that it's impossible that I ddnt receive a refund when I received a text saying the service ticket is closed. It means that I received the money...when I was trying to explain to her that I did not receive any refund not even an email...she cut the call off. I had to call again multiple times with no assistance. I'm so fed up...

It has been 3 weeks since I logged the enquiry and still no assistance to date. I hate Vodacom.

B Mayeki